Warranty & Tech Support

Motorola Business Two-Way Radio Dealers

MEI TECHNICAL SUPPORT IS AVAILABLE MONDAY THRU FRIDAY, FROM 9 am to 5 pm EST

MEI Tech Support

Dial Toll Free: 1.800.482.1424
Select Prompt # 2 for Technical Support

Required information from Retail callers:

  • Associate’s name
  • Store name & Store #
  • Store phone #
  • Serial number (for warranty)

Required information from Non-Retail callers:

  • Company Name and Caller’s name
  • Phone #
  • Radio Model
  • Radio Supplier’s Name (where product was purchased)
  • Serial number or original invoice showing date of purchase (for warranty)

Required Information to determine warranty status:
Warranty status is determined by original purchase invoice or serial number/date stamp on the equipment. All Motorola Radios have a two- year warranty (and all accessories have a one-year warranty) from date of purchase. The following is the location and information for the serial number and date stamps:

  • Radios: Serial number is located on the radio in battery compartment
  • Earpieces: 4-digit date stamp is located on PTT/MIC
  • Multi-Unit Chargers: 4-digit date stamp is located on the bottom of the charger

Warranty Replacements:
If product is determined defective, and is within warranty period, a Return Merchandise Authorization (RMA) Number will be issued for a replacement. Please provide an e-mail address for receiving the RMA document; if e-mail is unavailable the RMA # and MEI address will be provided verbally for returning product. Once RMA form is received, please retain a copy for your records and place a copy in the carton with defective merchandise to be returned for complete replacement.

For replacement, defective product must be sent with an “Attention to:” referencing the RMA #. Ship defective product to the address below.

Return Address:
MEI CORP.
22 Lillian Place
Patchogue, NY 11772
Attn: RMA # (provided by Agent)

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Have a Warranty or Technical Question Regarding Motorola Business Two-Way Radios?

Contact MEI Corp., Toll Free: (800) 482-1424

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